Scheduling / Customer Service Representative - UNC Homecare Admin

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary :

Works collaboratively to ensure accuracy and completeness of scheduled procedures.

Responsibilities :

1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.

2. Accurately communicates procedure and prep information to patient and physician office staff.

3. Obtains accurate and valid physician orders for all procedures.

4. Consistently achieves productivity and customer satisfaction goals.

5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.

6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.

7. Serves as a departmental receptionist and office assistant as needed.

8. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Preferences :

Would prefer Respiratory Therapy or Durable Medical Equipment Background; Spanish fluency preferred

Other Information

Other information :

Education Requirements :

• High School Diploma or GED plus one year of related experience or training required.

Licensure / Certification Requirements :

Professional Experience Requirements :

Knowledge / Skills / and Abilities Requirements :

Job Details

Legal Employer : NCHEALTH

Entity : UNC REX Healthcare

Organization Unit : UNC Homecare Admin

Work Type : Full Time

Standard Hours Per Week : 40.00

Salary Range : $18.66 - $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type : Onsite

Work Schedule : Day Job

Location of Job : US : NC : Durham

Exempt From Overtime : Exempt : No

This position is employed by NC Health (Rex Healthcare, Inc., d / b / a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and / or to apply for a career opportunity.