Digital Account Manager (Starting 2026)

OVERVIEW

The Digital Account Manager plays a critical role in driving client retention and account growth through exceptional client service. The role is responsible for building strong, long-lasting client relationships by ensuring excellence in delivery, clear communication, and strategic guidance. With expertise in digital marketing, the Digital Account Manager leads the planning and execution of international digital marketing campaigns, ensuring client objectives are met with measurable success. They are strategic, data-driven, and client-focused, with the ability to explain digital marketing concepts clearly to clients and colleagues.

DESCRIPTION

• Work alongside the client services team to manage clients withing the Digital Marketing space across services including but not limited to : SEO, Paid Media, Social Media, Content Creation, Content Marketing and more as relevant to the role
• Manage a book of business corresponding to experience level, responsible for client retention and growth targets for the assigned respective book of business, with support and oversight from Manager(s)
• Create of client facing documents including but not limited to proposals, Quarterly Business Reviews, and deliverables as required for client(s) and account(s) success
• Brief and oversee execution of multiregional strategies by our global digital production teams, acting as liaison with client stakeholders and agency partners
• Perform quality assurance of deliverables to ensure adherence to strategy and brief and guarantee optimal content / campaign performance
• Proactively identify and track opportunities to grow assigned accounts, upselling additional digital marketing services to existing clients with support of manager(s)
• Manage budgets and account health aligned to company metrics in collaboration with Production teams.
• Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager / supervisor

REQUIRED SKILLS

REQUIRED EXPERIENCE AND QUALIFICATIONS

DESIRED SKILLS AND EXPERIENCE