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Customer Support Engineer
Customer Support EngineerKaedim • San Francisco, CA, US
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Customer Support Engineer

Customer Support Engineer

Kaedim • San Francisco, CA, US
7 days ago
Job type
  • Full-time
Job description

Join to apply for the Customer Support Engineer role at Kaedim

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This range is provided by Kaedim. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$70,000.00 / yr - $150,000.00 / yr

Hi there! My name is Konstantina, Im the founder of Kaedim. The inspiration for starting Kaedim came back in 2019 when I took a 3D modelling and a 3D animation course at university while studying Computer Science. I remember thinking, How hard can it be? The answer turned out to be : very.

From trying to address my own frustration, fast forward six years later :

  • we are helping hundreds of game, product design, and e-commerce companies accelerate their 3D asset production pipelines in their daily work.
  • We are supporting one of the top 10 games of all times as well as the largest e-commerce platform.
  • we are profitable since 9 months post-launch
  • we have raised our Series A from tier 1 Silicon Valley investors

The problem we are working towards solving is incredibly hard, but its what makes our work unique and rewarding. We are building Kaedim one day at a time and looking for ambitious people to join our mission. If you're driven and ready to solve complex problems, Kaedim is the place for you!

Here is how we work : GitHub link.

Check out our recent demo and our website.

Please Note : The salary ranges provided above are specific to San Francisco. Below are the corresponding salary ranges for other locations, based on 0-5 years of experience :

  • London : 30k 65k
  • Singapore : S$55k S$120k
  • This position requires a technical candidate, with a strong development, consulting, and support background with proven customer-facing & relationship management skills.

    For Working With Us You

  • Must be eager to be involved with both AI and product dev.
  • Must have done this before, or be willing to learn fast.
  • Must be customer driven. We think customers first and so should you.
  • Must be driven to go above and beyond.
  • Must be able to explain and communicate clearly.
  • Must be able to work autonomously.
  • Must want to work hard.
  • Must be a strong communicator, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team
  • Responsibilities

  • Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer service
  • Tech-savvy professional who is able to explain technical information to a non-technical audience
  • Strong planning and organization skills; ability to think critically
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Ability to grasp clients needs and recommend value-added solutions
  • Collaborate with cross-functional teams to design, develop and deploy web applications that meet customer needs and exceed expectations.
  • Collaborate with the design team and manage MySQL databases, ensuring efficient and effective data storage and retrieval.
  • Conduct unit testing and end-to-end testing using Cypress and Jest to ensure application stability and reliability.
  • Understand and incorporate customer feedback into design and development decisions, ensuring a high level of customer satisfaction.
  • Communicate complex ideas and technical concepts clearly and concisely to cross-functional teams and stakeholders.
  • Work independently to manage projects, meet deadlines, and achieve business goals.
  • Qualifications

  • Experience with customer support.
  • Experience with at least one of the following : NodeJS, Express, Python, backend or frontend development.
  • Knowledge of MySQL and database design.
  • Preferred experience in REST API design and development using modern web development frameworks.
  • Debugging skills and the ability to troubleshoot complex issues across the tech stack.
  • Excellent collaboration and communication skills, including the ability to work in a fast-paced environment with cross-functional teams and manage multiple projects simultaneously.
  • Nice to haves

  • Experience with React and Tailwind CSS for frontend development.
  • Familiarity with WebGL and three.js for 3D graphics programming and rendering.
  • Experience with containerization using Docker for application deployment and management.
  • Experience with AWS-SDK for cloud computing, including experience with AWS services such as EC2, S3, and RDS.
  • Experience with 3D modelling would be a big plus.
  • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Engineering and Information Technology

    Industries

    Software Development

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    Customer Support Engineer • San Francisco, CA, US

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