Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

Answer high volume calls from clients regarding disputes, payments, and general concerns

Make outbound calls to clients and internal teams to escalate billing issues for timely resolution

Develop and maintain productive relationships with customers while managing internal service requests

Required Qualifications

High School Diploma / GED

Must be 18 years or older

2+ years of customer service experience

Ability to work full-time (40 hours / week) with flexible shift schedules

Ability to work onsite once a month at designated location