Level II Technical SupportAMA TechTel • Amarillo, TX, USA
Level II Technical Support
AMA TechTel • Amarillo, TX, USA
30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionHandling calls from residential and commercial customers to resolve any technical issues on all products provided. Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction. Reporting troubles with our partnered service providers after hours and on weekends. Having a thorough understanding of all products offered. Diagnosing / repairing customer's personal computers that have been brought in for billable labor. Learning and understanding the functions of other departments to be able to execute them after hours. Monitoring ACD queues and managing talk times to ensure hold times are minimal. Communicating with customers and resolving any issues reported via the support email account. Provisioning / de-provisioning the following services : Wireless / VOIP DSL Email Dial-up Hot Spot Users Handling account suspends and restores. Maintaining monitoring software and making sure all data contained therein is correct and up to date. Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors. Submitting tickets to be worked by our field services and managed services departments. All other duties as assigned. Must have a minimum of a high school diploma, Associates Degree in CIS preferred Comp Tia A+ certification is preferred Experience with computer repair, software / hardware preferred Experience with Microsoft OS Experience in troubleshooting Outlook and other email applications, including mobile email applications 2 years related IT / Help Desk experience preferred Must demonstrate computer knowledge with the ability to learn new software General understanding of Webhosting preferred Experience with ESI or Shoretel VoIP phones is a plus Experience in Metaswitch or CSX is a plus Telecommunications experience is a plus Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential Must work well with others, as part of a team as well as individually Must possess and demonstrate excellent communication skills Must demonstrate excellent organizational skills Must be enthusiastic and self-motivated Proven customer support professional with at least three years of call center experience preferred Ability to speak Spanish preferred We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
ASK US ABOUT OUR HIRING BONUS!
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative .
The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day :
- Wireless / VOIP
- Hosted Phone System
- Fiber
- POTS
- DSL
You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following :
Qualifications
Skills
Benefits
Create a job alert for this search
Technical Support Ii • Amarillo, TX, USA
Related jobs
AlliedTravelNetwork is working with LRS Healthcare to find a qualified Cath Lab Tech in Amarillo, Texas, 79106!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits pack...Show more
AlliedTravelCareers is working with LRS Healthcare to find a qualified Cath Lab Tech in Amarillo, Texas, 79106!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits pack...Show more
Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture.
What are you waiting for? Apply today!.Valid license...Show more
BCLS / BLS - American Heart Association / RCIS / ARRT(R).Start : 11 / 24 / 2025 | ⏳ Duration : 13 Weeks.Shift : Days 4x10 (8 : 00 AM - 6 : 00 PM).
Location : 1600 Wallace Blvd, Amarillo, TX 79106.Experience : 1+ year ...Show more
Jan Werner Adult Day Care is seeking a compassionate and skilled Licensed Vocational Nurse (LVN) to join our dedicated team.
The Treatment / Medication Nurse will provide high-quality nursing care und...Show more AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in Amarillo, Texas, 79106!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 2...Show more 
Travel Radiology : CT Tech Amarillo.Shift Details : 12H Days (12 : 00 AM-12 : 00 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.Show more
Now Hiring : Allied Healthcare Cath Lab - Amarillo, TX.Contact us for Pay Information.Actual amount dependent upon market adjustments.
Are you a passionate Allied Healthcare professional looking for ...Show more AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Amarillo, Texas, 79106!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 2...Show more Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture.
What are you waiting for? Apply today!.Valid license...Show more Travel Radiology : Cath Lab Tech Amarillo.Shift Details : 12H Days (7 : 00 AM-7 : 00 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.Show more AlliedTravelNetwork is working with Prime Time Healthcare to find a qualified Cath Lab Tech in Amarillo, Texas, 79101!.Now Hiring : Allied Healthcare Cath Lab - Amarillo, TX.Contact us for Pay Infor...Show more AlliedTravelCareers is working with Care Career to find a qualified CT Tech in Amarillo, Texas, 79106!.Also known as CT technicians, CT technologists take diagnostic images of patients' internal st...Show more AlliedTravelNetwork is working with Care Career to find a qualified CT Tech in Amarillo, Texas, 79106!.Also known as CT technicians, CT technologists take diagnostic images of patients' internal st...Show more 
As a CT technologist, you will use computerized tomography to take medical images of patients for diagnostic purposes.Working in a hospital, outpatient center, private practice, imaging center or o...Show more AlliedTravelNetwork is working with Cross Country Allied to find a qualified CT Tech in Amarillo, Texas, 79106!.As a CT technologist, you will use computerized tomography to take medical images of ...Show more AlliedTravelCareers is working with Prime Time Healthcare to find a qualified Cath Lab Tech in Amarillo, Texas, 79101!.Now Hiring : Allied Healthcare Cath Lab - Amarillo, TX.Contact us for Pay Infor...Show more 
Also known as CT technicians, CT technologists take diagnostic images of patients' internal structures using computerized tomography equipment.
They ensure that patients are correctly positioned and...Show more
Travel Cath Lab Tech - $1,845 to $2,046 per week in Amarillo, TX
AlliedTravelNetwork • Amarillo, TX, US
Full-time
Last updated: 18 days ago • Promoted
Travel Cath Lab Tech - $1,845 to $2,046 per week in Amarillo, TX
AlliedTravelCareers • Amarillo, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Travel Cath Lab Tech - $1,845 to $2,046 per week in Amarillo, TX
LRS Healthcare • Amarillo, TX, US
Full-time
Last updated: 18 days ago • Promoted
Travel Cath Lab Tech - $2,196 to $2,396 per week in Amarillo, TX
Titan Medical Group • Amarillo, TX, US
Full-time
Last updated: 18 days ago • Promoted
Treatment Medication Nurse (LVN)
Jan Werner Adult Day Care Center • Amarillo, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Travel CT Tech - $2,300 to $2,550 per week in Amarillo, TX
AlliedTravelNetwork • Amarillo, TX, US
Full-time
Last updated: 10 days ago • Promoted
Travel CT Tech - $2,253 per week in Amarillo, TX
Triage Staffing LLC • Amarillo, TX, US
Full-time
Last updated: 11 days ago • Promoted
Travel Cath Lab Tech - $2,119 to $2,368 per week in Amarillo, TX
Prime Time Healthcare • Amarillo, TX, US
Full-time
Last updated: 10 days ago • Promoted
Travel CT Tech - $2,300 to $2,550 per week in Amarillo, TX
AlliedTravelCareers • Amarillo, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Travel CT Tech - $2,300 to $2,550 per week in Amarillo, TX
LRS Healthcare • Amarillo, TX, US
Full-time
Last updated: 10 days ago • Promoted
Travel Cath Lab Tech - $1,943 per week in Amarillo, TX
Triage Staffing LLC • Amarillo, TX, US
Full-time
Last updated: 18 days ago • Promoted
Travel Cath Lab Tech - $2,119 to $2,368 per week in Amarillo, TX
AlliedTravelNetwork • Amarillo, TX, US
Full-time
Last updated: 10 days ago • Promoted
Travel CT Tech - $3,026 per week in Amarillo, TX
AlliedTravelCareers • Amarillo, TX, US
Full-time
Last updated: 11 days ago • Promoted
Travel CT Tech - $3,026 per week in Amarillo, TX
AlliedTravelNetwork • Amarillo, TX, US
Full-time
Last updated: 11 days ago • Promoted
Travel CT Tech - $2,760 per week in Amarillo, TX
Cross Country Allied • Amarillo, TX, US
Full-time
Last updated: 1 day ago • Promoted
Travel CT Tech - $2,760 per week in Amarillo, TX
AlliedTravelNetwork • Amarillo, TX, US
Full-time
Last updated: 1 day ago • Promoted
Travel Cath Lab Tech - $2,119 to $2,368 per week in Amarillo, TX
AlliedTravelCareers • Amarillo, TX, US
Full-time
Last updated: 10 days ago • Promoted
Travel CT Tech - $3,026 per week in Amarillo, TX
Care Career • Amarillo, TX, US
Full-time
Last updated: 11 days ago • Promoted