JCB Sales Representative

JCB Sales Representative

The JCB Sales Representative will sell the JCB line of Ag / construction and utility equipment to all customers including State and local Government and Federal agencies. The role requires achieving targeted sales performance goals through customer acquisition, development, and retention. Excellent customer service and follow through on commitments are required, as well as working with other KanEquip departments (Parts, Service, Corporate) to provide a seamless, coordinated experience.

Job Responsibilities (ranked in significance) :

• Company Values : Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.
• Sales Performance : Achieves or exceeds all defined sales performance objectives (revenue, margin, turnover).
• Sales Process : Segment customers by agency type and / or geography as needed. Follow up on leads and referrals promptly and effectively. Have specific targets and processes for customer acquisition, development, and retention, including disciplined pipeline / opportunity management. Manage RFP, RFQ, Bid responses in a timely and professional manner, including attending government meetings, bid openings as required. Conduct professional sales presentations, including equipment demos, ensuring the customer has accurate and pertinent information for their needs. Ensures excellent aftersales experience with delivery and initial experience.
• Sales Operations Excellence : Ensures all paperwork is completed in a timely, accurate, and professional manner. Be technically proficient on all sales tools, both the internal information systems, as well as vendor sites for needed information.
• Customer Satisfaction : Ensures high level of customer satisfaction as measured by customer surveys and ongoing customer contact. Take effective action to resolve any customer issues that occur. Ensure all commitments made to customers are satisfied including requests for information, delivery of product or anything committed for another employee to execute (i.e. parts, service).
• Communications : Ensures good communication with all locations / KanEquip personnel.
• Office and Vehicle Standards : Ensure a clean office, clean desk, and clean company vehicle. Comply with all trucking regulations and vehicle inspections and mileage logs as required.
• Employee Development : Continuously learn and apply new skills, strategies, and techniques. Develop and maintain a high level of product, market, and industry knowledge. Keep informed of all government programs to maximize revenue and profitability for the company, both for sales and leases. Work with supervisor to have an ongoing development plan including both instructor-led and web-based training opportunities.
• Marketing Activities / Community Relations : Assist with Public Sector focused marketing activities, events, and promotions as needed. Maintain a professional and contributory status in the community.