Product Support Specialist

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

As an EvolutionX Support Specialist for our team, you will be supporting small to enterprise entrepreneurs using our eCommerce solutions. This position will be responsible for providing exceptional technical assistance and customer support to users of our platform. You will serve as the primary point of contact for addressing customer inquiries, troubleshooting issues, and ensuring a seamless user experience. This role requires a combination of technical expertise, excellent communication skills, and a customer-centric approach to problem-solving.We are searching for an outgoing, energetic, and motivated customer support professional to join our team!

The Technical Support Specialist is responsible for being a knowledgeable resource to others in the organization by providing guidance and support, as well as timely resolution to issues escalated to them from the customers / partners. They are also responsible for engaging with Product Management and Development on resolution of software defects, product enhancement requests, and Support Readiness.

The Support Specialist will :

Duties and Responsibilities :

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