Product Manager - Purchase Orchestration

Product Manager - Purchase Orchestration

At Ticketmaster, we're obsessed with live experiences and the systems that make them happen. Ticketmaster's Core teams manage the platforms that sit at the heart of the ticketing journey : from event creation to onsale, fulfillment, entry, ticket management, and beyond. These platforms operate at global scale and require thoughtful evolution to meet the demands of fans, clients, venues, promoters, and artists. We're looking for a Product Manager to lead strategic enhancements to our core ticketing platform and improve how our tools serve users across the ecosystem.

As a Product Manager for Purchase Orchestration, you will own the roadmap, backlog, and strategic planning for a suite of Purchasing capabilities. Your work will focus on three key areas :

• Client-Driven Enhancements : Work closely with our business stakeholders, service consumers, and partner product teams to intake, prioritize, and translate their needs into product features and improvements.
• Target State Discovery & Delivery : Partner with engineering, UX, and architecture teams to define and drive toward a simplified, scalable, and modernized platform that supports evolving business needs.
• Cross-Platform Consistency : Ensure a consistent fan and client experience by aligning with other product teams across account management and identity, checkout, core ticketing, box office sales & support, fan support, and more.

You will also lead discovery efforts, define MVPs, conduct platform health assessments, and ensure that solutions are intuitive, performant, and globally extensible. This role requires a mix of technical acumen, strategic vision, tactical execution, strong collaboration, and deep empathy for end users alike.

What You Will Be Doing :

What You Need To Know (or Technical Skills) :

Product Leadership & Communication :

Discovery & Delivery :

Domain & Platform Understanding :

Bonus Experience :

You (Behavioural Skills) :

Comfortable leading cross-functional discovery work across engineering, design, and business stakeholders

Benefits & Perks :

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars :

Life at Ticketmaster :

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork While we celebrate individual achievements, we know we have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Equal Employment Opportunity :

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons