Operational Support Coordinator

Responsive recruiter

Benefits :

• Health Savings Account (HSA) Matching
• SIMPLE IRA Contributions / Matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Operations Support Coordinator SERVPRO of Cape Girardeau & Scott Counties

Join a team that restores more than property we restore peace of mind.

At SERVPRO of Cape Girardeau & Scott Counties we believe in serving with excellence growing relationships believing in the vision and following the process. Every day our team lives out our core values through hard work compassion and a commitment to doing whats right.

What We Offer

Competitive pay and advancement opportunities

Health and retirement benefits

Paid time off and holidays

Ongoing professional development and certification opportunities

A culture that values integrity teamwork and excellence

Your Role

As an Operations Support Coordinator youll be the organizational backbone of our office keeping communication clear job files accurate and processes running smoothly from the first call to job completion. Youll work closely with project managers production teams and customers to ensure every detail is handled with care and precision.

This is a full-time position with flexible hours either 7 : 30 a.m.4 : 30 p.m. or 8 : 00 a.m.5 : 00 p.m. Monday through Friday.

Youll make a difference by :

Managing customer communication and coordinating incoming calls with professionalism warmth and empathy

Reviewing and updating leads estimates and job files in Quickbase and WorkCenter 2.0

Assisting Project Managers with sketches estimates and documentation accuracy

Handling invoicing posting payments and following up on outstanding accounts receivable

Scheduling and tracking general cleaning and restoration jobs

Maintaining accuracy organization and compliance across all franchise systems

Who You Are

Youre a steady detail-oriented professional who thrives on keeping things running smoothly behind the scenes. You take pride in finishing what you start bringing calm to chaos and helping people feel cared for.

Youll do well here if you are :

Dependable and consistent you take ownership and follow through every time.

Empathetic and professional you understand customers may be calling on one of their hardest days.

Organized and proactive you notice what needs to be done before being asked.

Calm under pressure you can juggle multiple calls requests and details without losing focus.

Collaborative you believe the best results come from teamwork and communication.

Positive and adaptable you bring good energy even when plans change.

Preferred Qualifications

High school diploma or GED

1 year experience in administrative coordination or customer-service work

Strong organizational and computer skills

Excellent communication follow-up and multitasking ability

A desire to contribute to a values-driven close-knit team

Our Culture in Action

At SERVPRO of Cape Girardeau & Scott Counties we :

Serve with Excellence : We pursue the highest standards in everything we do.

Grow Relationships : We believe people come first customers and teammates alike.

Believe in the Vision : Were building something lasting with integrity and faith as our foundation.

Follow the Process : We trust the proven SERVPRO systems that ensure consistent quality results.

Act with Relentless Effort : We dont quit when things get hard we rise to the challenge and finish strong.

Each SERVPRO franchise is independently owned and operated.

Compensation : $18.00 - $21.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO

you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO

career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience :

IC

Key Skills

Time Management,Developmental Disabilities Experience,Intake Experience,Mediation Experience,Microsoft Outlook,Customer Support,Case Management,Medical Terminology,Alternative dispute resolution,Child Protective Services,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 18 - 21