Technology Support - Help Desk Tech I

Job Summary :

The TS Support Specialist I is an entry-level technical position responsible for resolving problems and fulfilling service requests following standard procedures. This role involves receiving, managing, and prioritizing service requests via phones and emails, troubleshooting basic technical issues, configuring, imaging, and deploying hardware, phone system troubleshooting, completing daily operational tasks, and effectively communicating with users and the TS team.

Qualifications :

• High school diploma or equivalent required; technical certification is a plus
• Proven ability to troubleshoot basic technical issues
• Familiarity with hardware configuration and deployment
• Strong communication skills and a customer-oriented approach
• Ability to work well independently and as part of a team
• Basic knowledge of phone system troubleshooting
• Experience with gathering and analyzing information to resolve technical problems

Responsibilities :