Dispatcher

Job Posting

General Description Of The Job : Dispatch work involves scheduling and routing of service technicians & calls and contacting customers to maximize work to be performed by the service department. Performance of simple clerical work will also be required.

Job Activities :

• Ambassador and spokesperson for the company
• Dispatch service technicians
• Acts as the spokesman for the customer, communicating to the company : what the customer wants, when they would like it, and how they would like it done
• Communicate effectively with the customer and answer their questions and concerns
• Assist callers in understanding their problem and communicate fees, method of service, and payment options
• Utilizes scheduling priorities & tech skills to schedule appointment times and range calls on the schedule
• Answers phones correctly and in a professional manner
• Takes calls correctly using scripts and professional practice steps
• Enters all customer data in the computer
• Work as a team with other team members
• Understand and follow all company philosophies, policies and procedures
• Understand and follow written and verbal instructions given
• Represent the company in a professional manner
• Perform related work as assigned
• Meet company performance standards per performance reviews
• Follow all company safety rules and requirements
• Makes outbound calls to complete Happy Checks using script
• Offers ICPOs as needed
• Assists administration however requested
• Dispatch for profits using map tools (i.e. MapPoint, GPS)
• Answer and take care of emails received via the service inbox

General Qualifications And Requirements : Experience and Training, Education, Knowledge, Skills & Abilities :

Other :