Call Center Scheduler- Remote

Centralized Scheduler

Are you passionate about healthcare and looking to make an impact from the comfort of your home? Do you have a background in healthcare that gives you an understanding of the importance of efficient patient care? We are seeking a highly organized, detail-oriented, and customer-focused Centralized Scheduler to join our team. This remote position offers flexibility to work from home while playing a crucial role in ensuring seamless scheduling for our physicians and providing exceptional service to our patients. Join us in our mission to improve the patient journey, one appointment at a time.

Multiple schedules available. You must live in the United States. Salary range : $15-16 / hr.

Access Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service. Our mission is to improve patient access to care. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity.

Summary

The Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for an assigned healthcare specialty. The scheduler is responsible to answer inbound calls and schedule patients for procedures.

Essential Functions

• Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
• Communicates with patients to schedule, re-schedule and / or cancel their appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collects and performs data entry of all required patient demographic and insurance information.
• Uses professional communication etiquette and listening skills to assists patients with their scheduling needs.
• Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize and maneuver between several different software systems.
• Maintain accurate and up to date information in the documentation system.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Provide exceptional customer service to all clients.
• Escalate any problems that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.

Knowledge / Skills / Abilities

Benefits

At Access Point and Lifepoint Health, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program.

Access Point and Lifepoint Health are committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Qualifications

Education :

Experience :

Technology requirements : Internet download speed of 100mbps and upload speed of 20mbps