Universal BankerSavers Bank • Charlton, MA, United States

No longer accepting applications

Universal Banker

Savers Bank • Charlton, MA, United States

21 days ago

Job type

Full-time

Job description

Job Type

Full-time

Description

Universal Banker - Start Your Banking Career With Us!

Savers Bank | Full-Time | Non-Exempt

Are you a people-person who loves helping others, enjoys sales, and is looking to start or grow a career in banking?

At Savers Bank, our Universal Bankers are the heart of our branches-friendly, solutions-focused professionals who make every customer feel supported and valued.

This entry-level role is perfect for someone with strong customer service experience, comfort with technology, and a natural ability to connect with others.

What You'll Do

Be the Face of the Branch

Greet customers, handle everyday transactions (deposits, withdrawals, payments, etc.), and create a welcoming, positive experience.
Answer questions, resolve issues, and provide quick, effective solutions.
Document customer interactions and escalate concerns when needed.

Help Customers Choose the Right Products

Learn customers' goals and recommend accounts, digital tools, and services that fit their needs.

Actively engage in sales conversations and participate in branch promotions and local outreach.

Use CRM tools to track sales activities and deepen customer relationships.

Master the Basics of Banking

Open new accounts, issue debit cards, process wires, set up online banking, and assist with safe deposit access.

Support customers with digital banking troubleshooting and account maintenance.

Assist with consumer loan advances and payoffs.

Handle Cash With Confidence

Balance your drawer, assist with vault and ATM transactions, and follow all security and dual-control procedures.

Verify identification, prevent fraud, and maintain accurate transaction records.

Keep the Branch Running Smoothly

Support branch operations such as opening / closing, audits, and compliance activities.

Maintain knowledge of banking regulations, including BSA / AML requirements.

Complete required reporting such as CTRs, SARs, and monetary instrument logs.

Make an Impact in the Community

Participate in volunteer events and CRA initiatives that help strengthen the communities we serve.

If you enjoy helping people, want a role where no two days are the same, and are ready to build a long-term career, we want to meet you.

Apply today and grow your career with Savers Bank!

Requirements

What We're Looking For

Friendly, outgoing, customer-service-driven personality

Sales-oriented mindset with eagerness to learn and grow

Comfort with technology and digital banking tools

Strong attention to detail and ability to follow procedures

Ability to work in a team environment and build rapport with customers

What We Offer

Comprehensive training-minimal banking experience required

Growth opportunities across retail, lending, operations, and more

Supportive team culture rooted in integrity and community

Competitive benefits and work-life balance

Physical demands

Frequently moves about freely within the branch / office environment to conduct work activities and interact with clients.

Continuously operates computers and office productivity equipment such as phones, printers, and audio / visual aids.

Frequently remains seated for extended periods to perform desk-based work.

Occasionally lifts and carries lightweight objects and materials, such as boxes of supplies, ledgers, or files under 20 lbs.

Infrequently stoops, kneels, or reaches during activities like accessing lower file drawers or storage areas.

Continuously communicates verbally in person and over the phone / video conferencing tools to staff and clients.

Continuously utilizes visual acuity to operate equipment and review documents, reports, and computer screens.

Occasionally sets up and breaks down displays and promotional materials at external events, requiring lifting, carrying, and assembling equipment and displays.

Salary Description

17.65 - 21.50 PH, DOE

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Universal Banker • Charlton, MA, United States

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