Field Service Supervisor

Job Description

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Field Service Supervisor

Posting Start Date : 11 / 13 / 25

Job Location (Short) :

Elko, Nevada, USA, 89801 | Ely, Nevada, USA, 89301 | Salt Lake City, Utah, USA, 84104

Requisition ID : 34436

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

The Robinson Field Service Supervisor is responsible for managing the heavy equipmentField Service Team to ensure safe, efficient, and quality service at our customer site. This role focuses on promoting a zero-harm safety culture, maintaining strong customer relationships, providing technical support, and overseeing project execution.

The supervisor will also be accountable for achieving financial targets, including revenue, margin, and expense control, while coordinating manpower and resources across Ely, NV. This is a great position for someone with prior management and customer-facing experience.

We are open to candidates in Ely, Salt Lake City, and Elko who are open to commuting to Ely Monday and staying through Friday for work.

Key Job Responsibilities

• Team Leadership & Supervision

Provide direct supervision, mentorship, and performance management for the Field Service Team. Foster a culture of accountability, collaboration, and continuous improvement.

Champion a zero-harm safety philosophy by enforcing safety standards, conducting regular audits, and ensuring compliance with MSHA and other regulatory requirements.

Oversee field service projects from quoting through completion. Ensure timely coordination, resource allocation, and execution of service jobs to meet customer expectations and company standards.

Serve as the primary point of contact for customers and internal leadership. Maintain clear, professional communication to support service delivery and resolve issues.

Build and maintain the field service team to meet budgeted headcount. Collaborate with other regions to optimize manpower utilization and respond to fluctuating service demands.

Monitor and drive field service utilization metrics. Identify opportunities to improve efficiency, reduce downtime, and enhance service quality.

Provide expert-level technical assistance to both internal teams and external customers. Troubleshoot complex issues and guide resolution using diagnostic tools and engineering principles.

Qualifications / Requirements

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https : / / www.komatsu.com /

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