Client Success Manager - Realync

Client Success Manager

Realync - A Grace Hill Solution (hereinafter referred to as "Realync"), is seeking a Client Success Manager for our growing B2B SaaS multifamily technology company. This Remote Based position will be responsible for onboarding, supporting, managing and nurturing the engagement and retention of local, regional, and national enterprise clients. Realync has experienced explosive growth with a defined market, proven opportunity, and a track record of success. We're looking for hungry, self-starters with a background in SaaS service who are up for a new challenge, excited about hitting goals, and looking to have a lot of fun along the way!

What You Will Do :

• Client Onboarding
• Guide new clients through the transition from the sales process to partnership run state
• Manage account setup, integration strategy, and user training
• Record videos and deliver services in conjunction with on-site training and content creation, when necessary
• Client Success Management and Retention
• Effectively set, communicate, and manage goals and milestones with the client and associated Realync executive sponsor
• Build strong, long-term relationships with clients by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs
• Serve as a product, company, and industry ambassador, keen on educating clients on the capabilities of Realync
• Conduct (at minimum) quarterly client success reports to ensure clients optimize Realync's product and service, issues are resolved proactively, and client goals are met
• Evaluate risk management for each client and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the client lifecycle
• Follow up with onsite teams (end users) based on usage, stage of community, time of year, and other milestones
• Proactively communicate and strategize with each account to drive adoption, to ensure your assigned portfolio maintains at or above key performance indicators
• Travel = 30%
• Client Success Strategy and Collaboration
• Work with Realync leadership on setting, fine-tuning, and adjusting overall client success and account management strategies to ensure maximum retention and growth on assigned accounts
• Be the liaison between Realync clients and our product team to capture user sentiment, feedback, and product enhancement ideas
• Work with marketing to capture and communicate client success stories, quotes, and data
• Data Analysis & Reporting
• Pull, analyze, manage, and effectively communicate Realync and client data for tracking performance and ROI

Who You Are :

What You Have :

Compensation package includes a $65K Base Salary + Variable Commission