Tech Support Specialist

OneMain is currently hiring Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats. Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills. A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development.

In the Role

Password Administration

Chat Support

Supporting customer applications, account servicing, and branch balancing

Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email

Assisting other departments with responsibilities and business needs

Strong verbal and written communication skills

Aptitude for critical thinking and problem solving

Capability to multitask

Open minded towards change and dynamic workplace

Flexible and Adaptable

Customer Service Mindset

High attention to detail

Ability to work independently and within a team

Requirements

• HS Diploma / GED

Location - Evansville, IN

After being fully trained, the hours will vary according to the schedule below :

Mon – Friday shifts are as follows :

7 AM – 4 PM

8 AM – 5 PM

9 AM – 6 PM

10 AM – 7 PM

11 AM – 8 PM

12 PM – 9 PM

Saturday shift is 7 : 00 AM – 3 : 30 PM, with a day off throughout the week. You will not be required to work more than one Saturday a month.

During the 10-week training course, hours will be 8 AM – 5 PM.

Who we Are

OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers, and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with :

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Continuing education

Bonus eligible

Health and wellbeing options for team members and their dependents

Paid time off

Paid volunteer time

And more

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.