Temporary IT HelpdeskDHD Consulting • Englewood Cliffs, NJ, United States

Temporary IT Helpdesk

DHD Consulting • Englewood Cliffs, NJ, United States

18 days ago

Job type

Full-time

Job description

About the job Temporary IT Helpdesk

User IT Support

On-site or remote support for IT-related hardware and software issues.
Technical support for business applications such as MS Teams, MS Office, Trellix (security

solution), and internal systems such as GSI and PiLOS.

Setting up, configuring, and maintaining user devices, including laptops, printers, and

mobile devices.

Installing, configuring, modifying, and performing minor repairs on hardware and software

as needed (Format, Zebra printers, PCs, scanners, handheld terminals).

Managing VPN access for remote users, supporting password resets, installation or

reinstallation, and ensuring smooth connectivity to the internal network.

Diagnosing and resolving issues related to hardware, software, operating systems, and local

network connectivity to maintain business continuity.

Providing warehouse operations support via phone or live chat in case of technical issues.

Supporting users during the onboarding / offboarding process to ensure a smooth transition of

system access and IT equipment such as laptops (equipment support and verification of

equipment return to HR).

IT Asset Management

Maintaining up-to-date inventory and documentation of IT assets and configurations.

Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT

equipment in offices and warehouses.

Reviewing new requests for all IT assets or accessories.

Obtaining quotes to determine the best purchase option after comparing prices and

specifications.

Verifying all items upon arrival and ensuring delivery to the correct location.

Handling the procurement process for IT equipment, including laptops, network equipment,

and peripherals needed for office and warehouse environments.

Ensuring proper allocation and maintenance of equipment and maintaining records of asset

lifecycle (deployment, upgrade, repair, disposal).

Collaborating with vendors to ensure timely delivery and installation of purchased

equipment.

IT Documentation and Reporting

Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.

Creating user guides or quick reference materials for common tools or procedures.

Generating regular reports on weekly Helpdesk activities.

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It Helpdesk • Englewood Cliffs, NJ, United States

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