Customer Service Representative - Bilingual SpanisMAXIMUS • Phoenix, AZ, United States
No longer accepting applications
Customer Service Representative - Bilingual Spanis
MAXIMUS • Phoenix, AZ, United States
2 days ago
Job type
- Full-time
Job descriptionProvides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are basic and routine. Uses computerized system for tracking, information gathering, and / or troubleshooting. Provides feedback when needed, provide input on call trends, processes, procedures, and training. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can be addressed by the appropriate partiesMinimum Requirements High School diploma or equivalent with 6 months of customer service experience. Must be fluent in English and specified secondary language. Must be able to speak and read Spanish fluently - Ability to work within established turnaround times- Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Regular and predictable attendance is required- Must participate and certify in internal CCO training to begin this role.- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.- May be required to work overtime and scheduled holidays.- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.#CCOPhoenixEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.Minimum Salary$19.16Maximum Salary$19.16
General informationJob Posting TitleCustomer Service Representative - Bilingual Spanish, HealthcareDateWednesday, August 27, 2025CityPhoenixStateAZCountryUnited StatesWorking timeFull-timeDescription & Requirements YouTube Video Location : On-site in Phoenix, AZ Starting Pay : $19.16 / hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!
- Schedule : Limited-Service Full-Time positions available Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Make a Difference and Empower People to Navigate Healthcare with Confidence Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English / Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. Pay & Benefits We provide a competitive package designed to support your success both inside and outside work : - Competitive Compensation : o $19.16 / hr base pay + 10% shift differentialo $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals
- Comprehensive Insurance Coverage : Company-paid medical coverage - Tuition Reimbursement : Invest in your ongoing education and development - Future Planning : 401(k) with company match - Paid Time Off Package : Paid time off, sick leave & 11 paid holidays - Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs - Work / Life Balance Support : Flexible schedules that meet your lifestyle - Career Growth : A supportive environment with career development and promotional opportunities - Meaningful Work with Impact : No cold calls, sales, or collections involved!
- Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities :
Apply below after reading through all the details and supporting information regarding this job opportunity.
Create a job alert for this search
Bilingual Customer Service Representative • Phoenix, AZ, United States
Related jobs)
Ria Money Transfer, a business segment of Euronet Worldwide, Inc.NASDAQ : EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of c...Show more
A company is looking for a Customer & Technical Support Consultant - Bilingual.Key Responsibilities Act as the liaison between customers and the laboratories, answering questions and resolving is...Show more
At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry togeth...Show more At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry togeth...Show more 
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for the military...Show more
Job Title : Customer Service Representative - Loyalty Services(Bilingual Spanish).Location : 2155 W Pinnacle Peak Road #100, Phoenix, AZ 85027.
Position Type : Hourly Basis on W2 only.Interview Proces...Show more
Work From Home - Bilingual Client Services Representative.Are you bilingual and looking for an opportunity to grow your career at your own pace? We are looking for goal-oriented individuals with le...Show more
Customer Service Representative - Bilingual Spanish, Healthcare .Limited-Service Full-Time positions available.Evening and night shifts have a 10% shift differential for hours worked between 7 p.Ma...Show more
In this experienced level role, you will report to the Bilingual Customer Service Manager.Your start date will be 1 / 26 / 2026.
You will be the first contact for Homesite customers (advisors, clients, ...Show more At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry togeth...Show more 
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...Show more
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...Show more Customer Service Representative - Bilingual Spanish, Healthcare .Limited-Service Full-Time positions available.Evening and night shifts have a 10% shift differential for hours worked between 7 p.Ma...Show more Customer Service Representative - Bilingual Spanish, Healthcare .Limited-Service Full-Time positions available.Evening and night shifts have a 10% shift differential for hours worked between 7 p.Ma...Show more 
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...Show more A company is looking for a Customer Service / Tech Support Rep (Tech Products, Bilingual : Eng.Key Responsibilities Provide customer service support and technical assistance for client products an...Show more A company is looking for a Customer Service / Tech Support Representative - Media (Bilingual : English / Portuguese) - Remote.
Key Responsibilities Provide inbound customer support in the customer'...Show more 
Job Opportunity At Bank Of America.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible ...Show more
Sales Associate - Bilingual in Spanish
Ria Money Transfer (Dandelion) • Phoenix, AZ, US
Part-time
Last updated: 30+ days ago
Bilingual Customer Support Consultant
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Finance Customer Service
Charles Schwab • Paradise Valley, AZ, US
Full-time
Last updated: 13 days ago • Promoted
Licensed Financial Services Representative
Charles Schwab • Paradise Valley, AZ, US
Full-time
Last updated: 13 days ago • Promoted
Customer Service Advisor
USAA • Paradise Valley, AZ, US
Permanent
Last updated: 30+ days ago • Promoted
Bilingual Spanish / English-Customer Service Representative - 1 - Loyalty Services
Sunrise Systems • Phoenix, Arizona, United States
Full-time +1
Quick Apply
Last updated: 30+ days ago
Work From Home - Bilingual Client Services Representative
Global Elite Texas • Scottsdale, Arizona, United States, 85250
Remote
Full-time
Last updated: 30+ days ago
Customer Service Representative - Bilingual Spanish, Healthcare - $750 New Hire Bonus!
Maximus • Phoenix, AZ, United States
Full-time
Last updated: 22 days ago • Promoted
Bilingual Customer Service Representative
Homesite • Phoenix, AZ, United States
Full-time +1
Last updated: 22 days ago • Promoted
Financial Services Representative
Charles Schwab • Paradise Valley, AZ, US
Full-time
Last updated: 13 days ago • Promoted
Bilingual Customer Service Specialist (Spanish)
Sherwin Williams • Phoenix, AZ, US
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Customer Service Specialist (Spanish)
Phoenix Staffing • Phoenix, AZ, US
Full-time
Last updated: 17 days ago • Promoted
Customer Service Representative - Bilingual Spanish, Healthcare - New Hire Bonus!
Maximus • Phoenix, AZ, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative - Bilingual Spanish, Healthcare
Maximus • Phoenix, AZ, United States
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Customer Service Specialist (Spanish)
The Sherwin-Williams Company • San Tan Valley, AZ, United States
Part-time
Last updated: 13 days ago • Promoted
Bilingual Customer Support Rep
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 2 days ago • Promoted
Bilingual Customer Support Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Fraud Client Services Representative - Bilingual Spanish
Bank of America • Phoenix, AZ, US
Full-time
Last updated: 30+ days ago • Promoted