This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
Duties and Responsibilities :
- Executes procedures as outlined by front desk manual
- Answer phones, take messages and transfer calls
- Knowledgeable of Clubs amenities and surroundings
- Communicates kindly and sincerely using members name
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures front desk is clean, maintained and organized at all times
- Ability to respond quickly and appropriately to emergency situations
Expectations :
Present a professional demeanor at all times when representing the Genesis Health ClubsProvide input in developing strategies to support club goals and objectivesAbility to respond to common inquiries or complaints from membersJob Requirements :
Available to work weekends and evenings and holidaysMust hold current CPR certification or obtain within 60 days of start dateAbility to work well with othersExperience in cash handling and credit cardsCustomer service abilitiesPhysical Requirements :
Ability to stand for long periods of timeAbility to lift up to 35 poundsAbility to communicate with guests and other associates, including reading, writing and speaking