Seasonal Sales Associate II

Sales Associate Job Description

Coach is a global fashion house founded in New York in 1941. We are part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate role is an integral part of the store's overall success and efficiency. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Sales Floor :

• Understands organizational objectives and makes decisions that align with company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve
• Represents Coach as a brand ambassador
• Demonstrates Coach's Selling and Service expectations at all times
• Understands changes in the local market with potential impact on business performance
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Creates positive impressions with customers by bringing best self to work
• Builds credibility and trust as a personal fashion advisor
• Provides in-depth product knowledge
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
• Discusses product features and builds the sale by leveraging cross-selling skills
• Cross-sells and encourages beneficial product add-ons
• Sensitive to customers' needs and tailors approach by reading cues
• Attends to the unique and individual shopping needs of each customer
• Works with multiple customers simultaneously
• Follows up with customers consistently to influence / close the sale
• Flexes personal selling techniques to contribute to overall store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach's tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times

Operations :

Competencies Required :

Additional Requirements :

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Our Competencies for All Employees :

Our Competencies for All People Managers :

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

Work Setup :

Base Pay Range : $15.00 to $19.50 Hourly

General Description of All Benefits : Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits, click here.

Minimum Salary : 32240.00 Maximum Salary : 32240.00 Salary Unit : Yearly