Guest Experience Executive (6 month FTC)

Houst Property Management Service

We're Houst : A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide, we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

Responsibilities

• Expertly handle inbound messaging, ensuring guests' concerns are heard and addressed.
• Proactively engage with guests through both inbound and outbound calls, diligently following up on requests and inquiries.
• Transform customer complaints into resolutions with timely, professional, and adept problem-solving.
• Serve as a trusted source of current and accurate information on Houst's properties, policies, and procedures.
• Efficiently oversee reservations and bookings via our platforms for a seamless booking experience.
• Diligently maintain comprehensive records of all customer interactions in the company's CRM system.
• Display flexibility and a can-do attitude toward diverse tasks.