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Customer Service Representative OMJST
Customer Service Representative OMJSTOhio Staffing • Dover, OH, US
Customer Service Representative OMJST

Customer Service Representative OMJST

Ohio Staffing • Dover, OH, US
22 hours ago
Job type
  • Full-time
Job description

Customer Service Representative OMJST

The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.

Minimum Requirements for CSR :

  • High school diploma required or GED equivalent
  • Previous customer service experience
  • Ability to type 45 WPM with a minimum of 92% accuracy preferred
  • Ability to multi-task with a high volume call center
  • Successfully pass a pre-employment drug screen and background check

Customer Service Responsibilities and Duties :

  • Answer customer calls promptly and courteously utilizing custom procedure.
  • Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
  • Professional interaction with customers over the phone and face-to-face.
  • Work with other departments to resolve customer's issues.
  • Log and record information into customer accounts using a computer.
  • Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
  • Process payments as necessary.
  • Maintain a positive work atmosphere with a culture of respect for others.
  • Other assigned duties from Manager.
  • Benefits :

  • 401(k) retirement plan with match
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Employee assistance program (EAP)
  • Health care and dependent care spending accounts (FSA)
  • Life insurance and accidental death & dismemberment insurance.
  • Paid time off
  • Referral program
  • Employee Discount Program
  • Day Shift

    Weekly day range : Monday to Friday | Rotating weekends

    Wage : $18.50 / hour

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    Customer Service Representative • Dover, OH, US

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