Talent.com
Patient Coordinator

Patient Coordinator

Physicians Eye Care GroupBurlington, NC, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Location : On-site Store Location

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team. In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience.

About us :

At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry. Our industry-leading support center has helped us to provide quality eye care to our patients, in a fast, friendly, and affordable way. Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint.

Why join our winning team?

  • We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
  • Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
  • Paid time off that increases with seniority
  • Professional development and promotion opportunities
  • Employee Assistance Program (EAP)
  • We offer competitive variable compensation opportunities and commission on sales.
  • Work with an amazing team!

Physician Eyecare Group Clinical Duties

  • The Physician Eyecare Group (PEG) provides all clinical services for a store, and PEG doctors provide supervision, direction and guidance to the Doctor’s Technicians to regarding but not limited to Diagnostic Pre-Testing, and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
  • Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group.
  • The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.
  • Achieve desired daily / weekly / monthly / quarterly PEG goals.
  • Operational Duties

  • Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
  • Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services.
  • Answer customers' inquiries and gather necessary information to ensure a positive experience.
  • Schedule and confirm appointments
  • Assist with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
  • Ensure brand standards by performing basic housekeeping duties when necessary.
  • Maintain patient records confidential and secure in accordance with HIPAA requirements.
  • Other duties as assigned and required.
  • Key Qualifications

  • You have a high school diploma or equivalent.
  • You have 2+ years of experience delivering outstanding customer service to patients and / or customers.
  • You have the skills necessary to communicate effectively with a diverse group of people.
  • You have a passion for customer satisfaction and maintain a positive demeanor.
  • You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
  • You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
  • You have schedule flexibility? Work hours will be determined based on business needs
  • You enjoy working with technology and are curious about current innovations
  • Optical experience is a plus.
  • Physicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

    If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@nowoptics.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

    Create a job alert for this search

    Patient Coordinator • Burlington, NC, US

    Related jobs
    • Promoted
    Senior Clinical Coordinator

    Senior Clinical Coordinator

    VirtualVocationsGreensboro, North Carolina, United States
    Full-time
    A company is looking for a Senior Clinical Administrative Coordinator.Key Responsibilities Make calls to qualified members to provide information and answer questions about health plan programs ...Show moreLast updated: 30+ days ago
    • Promoted
    Specialty Infusion Account Coordinator

    Specialty Infusion Account Coordinator

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Specialty Infusion Account Coordinator, fully remote.Key Responsibilities Coordinate multiple facets of patient accounts including insurance / benefit verification and de...Show moreLast updated: 3 days ago
    • Promoted
    Pediatric Care Coordinator

    Pediatric Care Coordinator

    VirtualVocationsGreensboro, North Carolina, United States
    Full-time
    A company is looking for a Pediatric Care Coordinator.Key Responsibilities Receive incoming calls from members regarding benefits, care coordination, and program inquiries Manage an assigned mem...Show moreLast updated: 1 day ago
    • Promoted
    Client Coordinator

    Client Coordinator

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Client Coordinator to manage client inquiries and data entry in a remote setting.Key Responsibilities Respond to inquiries from clients and representatives regarding re...Show moreLast updated: 30+ days ago
    • Promoted
    Care Coordinator Specialist

    Care Coordinator Specialist

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Care Coordinator Auth Scheduling Specialist.Key Responsibilities Completes referrals and coordinates with practices and departments Obtains necessary authorizations an...Show moreLast updated: 30+ days ago
    • Promoted
    Community Support Coordinator

    Community Support Coordinator

    VirtualVocationsGreensboro, North Carolina, United States
    Full-time
    A company is looking for a Community Support Coordinator to bridge the gap between clinical and non-clinical support services for members in population health and respiratory care programs.Key Resp...Show moreLast updated: 24 days ago
    • Promoted
    Credentialing Operations Coordinator

    Credentialing Operations Coordinator

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Practice Operations Coordinator focused on credentialing.Key Responsibilities Prepare and maintain provider enrollment applications and track credentialing timelines S...Show moreLast updated: 3 days ago
    • Promoted
    Care Management Coordinator

    Care Management Coordinator

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Care Management Support Coordinator II to assist with administrative care management activities. Key Responsibilities Conduct outreach to members via phone to assist wit...Show moreLast updated: 30+ days ago
    • Promoted
    Medicare Part D Coordinator

    Medicare Part D Coordinator

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    Key Responsibilities Provides Medicare Part D SME support and coordination for annual re-implementations and new client implementations Prepares member materials and performs quality review and ...Show moreLast updated: 2 days ago
    • Promoted
    Care Coordinator

    Care Coordinator

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Care Coordinator to facilitate client care and manage referrals in a behavioral healthcare setting. Key Responsibilities Serve as the primary contact for concierge care ...Show moreLast updated: 30+ days ago
    • Promoted
    Verification Coordinator

    Verification Coordinator

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Verification / Authorization Coordinator.Key Responsibilities Verify patient eligibility and obtain authorizations for home care / hospice services from insurance payors R...Show moreLast updated: 30+ days ago
    • Promoted
    Complex Care Coordinator (RN) - Pediatric Dialysis

    Complex Care Coordinator (RN) - Pediatric Dialysis

    UVA HealthGreensboro, NC, US
    Full-time
    RELOCATE TO VIRGINIA OPPORTUNITY.Join our esteemed team of healthcare professionals committed to advancing healthcare through cutting-edge research, comprehensive training, and compassionate care.U...Show moreLast updated: 4 days ago
    • Promoted
    Patient Engagement Advocate

    Patient Engagement Advocate

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through calls and appointment scheduling. Key Responsibilities Respond to incoming calls ...Show moreLast updated: 30+ days ago
    • Promoted
    Oncology New Patient Coordinator

    Oncology New Patient Coordinator

    Duke Clinical Research InstituteDurham, NC, United States
    Full-time
    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Team Coordinator Scheduling

    Team Coordinator Scheduling

    VirtualVocationsGreensboro, North Carolina, United States
    Full-time
    A company is looking for a Team Coordinator Scheduling.Key Responsibilities Schedule clinicians for cases and communicate changes in schedule or service delivery Organize job duties and responsi...Show moreLast updated: 1 hour ago
    • Promoted
    Revenue Cycle Coordinator

    Revenue Cycle Coordinator

    VirtualVocationsGreensboro, North Carolina, United States
    Full-time
    A company is looking for a Revenue Cycle Coordinator II.Key Responsibilities Resolve insurance and self-pay accounts, including managing claim appeals Support multiple payers, including commerci...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Management Coordinator

    Medical Management Coordinator

    VirtualVocationsGreensboro, North Carolina, United States
    Full-time
    A company is looking for a Medical Management Coordinator I (Remote).Key Responsibilities Provide customer support for operational inquiries, including benefit verification and care coordination ...Show moreLast updated: 3 days ago
    • Promoted
    Clinical Care Coordinator

    Clinical Care Coordinator

    VirtualVocationsGreensboro, North Carolina, United States
    Full-time
    A company is looking for a Clinical Care Coordinator.Key Responsibilities Connect clients and families to appropriate clinical resources and oversee care coordination efforts Provide advanced ca...Show moreLast updated: 30+ days ago
    • Promoted
    Veterinary Care Coordinator

    Veterinary Care Coordinator

    VirtualVocationsGreensboro, North Carolina, United States
    Full-time
    A company is looking for a Call Center Representative to provide compassionate customer service to pet families in a remote setting. Key Responsibilities Engage in positive interactions with pet f...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Account Supervisor

    Patient Account Supervisor

    VirtualVocationsDurham, North Carolina, United States
    Full-time
    A company is looking for a Patient Account Supervisor - Remote.Key Responsibilities Supervise and lead Patient Account Representatives, managing performance metrics and A / R Management Train, dev...Show moreLast updated: 30+ days ago