Operations Supervisor

Operations Supervisor

Do you crave a career that truly makes an impact in people's lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day

Leidos QTC Health Services is seeking an Operations Supervisor on our Veterans Services team. As an Operations Supervisor you will be responsible for overseeing the operational aspects of ongoing projects and serves as a liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Primary Responsibilities :

• Responsible for the specific team performance related to timeliness, quality, and customer service for the back end quality team.
• Responsible for coordinating subordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition / disciplinary actions.
• Manage processes and procedures to ensure timely and quality completion of work according to contractual obligations.
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees.
• Ensure the use of best practice workflow and operational excellence in activities are utilized.
• Direct the training of team members on workflow and process changes, and contractual modifications expeditiously.
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process.
• Analyze and report on a weekly, monthly, and quarterly basis operational statistics.
• Manage the missing items inbox and misdirected invoices.
• Assist in providing timely training to LQTC provider network (medical professionals).
• Process cases from start to finish during surges, unplanned staff outages, and as needed to ensure contractual requirements are met.
• Executes all documentation, communications, and job tasks, whether manual or automated, with strict adherence to all applicable PHI and PII laws, regulations, and LQTC policies.
• Perform other duties and responsibilities as assigned.

Required Qualifications :

Preferred Qualifications :

Additional Info :

About Leidos QTC Health Services :

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually.

Compensation and Benefits :

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.