Incident, Problem & Change Analyst (Mahwah)Metasys Technologies • Mahwah, NJ, US
Incident, Problem & Change Analyst (Mahwah)
Metasys Technologies • Mahwah, NJ, US
1 day ago
Job type
- Part-time
- Temporary
Job descriptionAnalytical, Communication, Negotiation, Problem Solving, Multi-tasking, Training : Levels 13, 03 years IT Service Management, Meeting Facilitation : Levels 45, 45 years Rotational off-hours and weekend hotline coverage (minimal engagement) No pre-start actions required Strong analytical, communication, negotiation, and problem-solving skills Proficiency in IT Change Management / ITIL / ITSM (Incident, Problem & Knowledge Management) Experience in planning and conducting meetings Ability to manage multiple priorities (routine and ad-hoc) Ability to communicate with ITSM end-users, vendors, and all levels of management
Incident, Problem & Change Analyst
8+Month Contract
Mahwah, NJ (Onsite)
Description :
The Incident, Problem & Change Analyst plays a key role in guiding IT transformation by managing the impact, risk, and communication of IT change activities. The role also serves as Process Owner for Change Management, Operational Readiness (OR), and AVS Administration.
Mandatory Skills & Experience
- Strong analytical, communication, negotiation, and problem-solving skills
- Proficiency in IT Change Management / ITIL / ITSM (Incident, Problem & Knowledge Management)
- Experience in planning and conducting meetings
- Ability to manage multiple priorities (routine and ad-hoc)
- Ability to communicate with ITSM end-users, vendors, and all levels of management
Skill Levels :
Additional Requirements :
Desired Skills
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Analyst • Mahwah, NJ, US
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