Stewardship Account Manager (Veterinary-Focused)

Stewardship Account Manager

The Stewardship Account Manager services as a trusted relationship manager and service partner to large veterinary practice clients, focusing on professional liability. There will be involvement in identifying cross-sell opportunities for the sales team. The Account Manager will handle a wide range of client service, policy quoting & retention, administrative, and billing functions to ensure exceptional customer experience and smooth policy administration. While primarily a remote position, occasional travel may be required for client meetings or internal team gatherings.

Your Impact :

• Serve as the primary point of contact for assigned veterinary practices within the AVMA program.
• Manage day-to-day service of professional liability policies.
• Focus on cross-sell / up-sell opportunities for L&H and Personal Lines teams.
• Coordinate renewals, policy changes, endorsements, certificates, claims support, and other coverage-related requests.
• Review applications and coverage forms for accuracy and completeness prior to submission.
• Support internal teams and underwriters with documentation, quoting, and policy binding. Identify opportunities for cross-sell and up-sell within assigned practices.
• Handle billing inquiries, premium allocations, and payment coordination for large practice accounts.
• Maintain accurate and up-to-date rosters of employed veterinarians and staff for rating and policy administration.
• Track coverage changes due to staffing adjustments, acquisitions, or ownership transitions within practices.
• Partner with accounting, underwriting, and carrier teams to ensure billing and policy records align.
• Build and maintain strong relationships with practice administrators, owners, and key contacts within assigned accounts.
• Provide proactive communication and timely responses to service inquiries.
• Identify opportunities to strengthen account relationships and enhance retention through education, responsiveness, and consistent follow-up.
• Support marketing and program communication efforts to promote coverage enhancements and program resources.
• Maintain accurate client files and activity logs within the agency management system.
• Ensure all activities comply with program guidelines, carrier requirements, and regulatory standards.
• Collaborate with Program Leader, Underwriting, and Customer Service teams to enhance workflows and client experience.

Successful Candidates Will Have :

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel / accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification for the second consecutive year.

Pay Range : 52,000 - 74,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and / or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.