No longer accepting applications

Ophthalmic Triage Agent

University Clinical HealthMemphis, TN, US

21 days ago

Job type

Full-time

Job description

Job Description

Description : Who We Are :

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within.

Position Summary :

This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician.

Key Results Areas (KRAs) :

Patient assessment
Patient care
Patient education
RX authorization
Patient satisfaction
Chart documentation
Physician schedule
Patient triage
Other duties as assigned.

Core Competencies

Knowledge of safety, compliance, and regulatory issues

Excellent interpersonal, communication, and organizational skills

Excellent customer service skills

Committed to supporting UCH’s standard to medical excellence

Requirements :

Knowledge, Skills, Education & Experience :

High school graduate, or equivalent Required

At least 1 year of relevant clinical experience Required

Certified Ophthalmic Assistant (COA) certification Preferred

Create a job alert for this search

Triage • Memphis, TN, US