Lead Customer Service

Lead Customer Service Representative

Join Thermo Fisher Scientific, a global leader dedicated to advancing science, and contribute to a team that creates meaningful impact daily. Located in our Shared Service Center in Costa Rica, our Customer Service group assists clients through every stage of the customer journey including quotations, order management, invoicing, and master data.

As a Lead Customer Service Representative, you'll deliver outstanding service. You will also help drive efficiency, support management, and improve processes to enhance customer experiences.

What You'll Do

• Demonstrate leadership by offering excellent customer service and aiding colleagues in administration, order management, quotations, and master data.
• Take ownership of complex customer issues, coordinate with internal teams (Sales, Distribution, Finance), and ensure timely resolution.
• Become a CRM system expert and contribute to process improvements that improve customer happiness.
• Lead special assignments or projects, taking initiative and getting results aligned with business goals.
• Support training and onboarding of new team members, helping develop a high-performing, customer-focused culture.
• Monitor and report key performance metrics, ensuring efficiency and accuracy in all customer interactions.
• Serve as deputy to the Supervisor or Team Leader when required, providing operational data and service reports to management.

What You Bring

Why Join Us

At Thermo Fisher Scientific, your work contributes to a meaningful mission empowering our customers to achieve a healthier, cleaner, and safer planet. We foster a collaborative, inclusive culture that emphasizes growth, innovation, and diversity. Join us and engage with a passionate team pursuing excellence daily!