Head of Creative Services Job at Confidential in Charlotte

We’re a leading furniture manufacturer and house of brands, serving a dynamic mix of wholesale, marketplace, and direct-to-consumer (DTC) channels. Our products reach millions of customers through national retailers, top e-commerce platforms, and our own branded sites. As we expand, we’re building a modern Creative Services team to scale content production and marketing impact across all points of sale. Find out more about this role by reading the information below, then apply to be considered. The Role We’re seeking a Head of Creative Services to lead all creative production and content operations across our portfolio of brands. This role is responsible for delivering high-quality marketing assets that support wholesale partners, marketplaces like Amazon and Wayfair, and our DTC websites . You’ll manage a multidisciplinary in-house team, optimize creative workflows, and introduce scalable technologies like AI and CGI to meet the needs of a high-volume, multi-channel business. What You’ll Do Lead the development of creative assets across e-commerce, retail, print, packaging, photography, video, CGI, and digital media Deliver channel-specific content for wholesale accounts , third-party marketplaces , and owned DTC websites Build and manage a high-performing in-house team (design, production, project management) and oversee external creative partners Develop efficient processes for creative intake, prioritization, and delivery across multiple internal and external stakeholders Own and manage the department budget, resourcing strategy, and vendor relationships with a focus on cost-effectiveness and impact Partner with distribution centers and overseas factories to streamline the process of capturing reference photography for new product launches Champion the adoption of AI and CGI tools to accelerate asset production, personalization, and localization Collaborate with Sales, Ecomm, Marketing, and Product teams to ensure creative is aligned with business goals and brand strategy Maintain visual and messaging consistency across all creative assets and customer touchpoints What You Bring 8–12+ years of experience in creative operations, content production, or marketing leadership roles Deep understanding of wholesale, retail, marketplace (e.g. Amazon, Wayfair), and DTC marketing requirements Proven experience scaling creative production across multiple brands and channels Strong organizational, project management, and prioritization skills Experience managing creative teams and budgets, with a focus on efficiency and ROI Familiarity with CGI / 3D workflows, AI-powered creative tools, DAMs, and process automation Experience working with global supply chain partners, factories, or sourcing teams Comfortable operating in a fast-paced, high-growth environment with multiple stakeholders Health, Dental, Vision, Employee Assistance Program Paid Vacation, Holidays, and Your Birthday off Generous Employee Discount on home furnishings Professional Development Opportunities 401(k) and Profit Sharing Life Insurance Ready to scale creative for the future of omnichannel furniture retail? Apply now. Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function Job functionArt / Creative and Marketing IndustriesFurniture and Home Furnishings Manufacturing Referrals increase your chances of interviewing at Confidential by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Tuition assistance Get notified about new Head of Creative Services jobs in Charlotte, NC . Associate Director - Bank of America Experience Design Charlotte, NC $160,000.00-$190,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr Create a job alert for this search #J-18808-Ljbffr