Customer Support Specialist

A company is looking for a Customer Support Specialist to provide support for their software products and services.

Key Responsibilities

Provide phone, email, and chat support for customers using the software applications

Deliver training and consulting services online or onsite

Conduct software testing and assist customers with implementation and best practices

Required Qualifications

Associate degree or equivalent experience in a related field

Proficiency in Microsoft Office Applications (Excel, Word, Access, PowerPoint, Publisher)

Knowledge of CMS is a plus

Experience in Facilities Management or a healthcare organization is a plus

Willingness to work closely with the management team and adapt to changing needs