USA IT Project Manager II

Description : Remote

The Global ITSM and EUS Manager is a global role and responsible for managing clients Global EUS and ITSM operations. This candidate leads process and L0 L1 L2 services globally for Triage troubleshooting problem-solving and resolution of common and recurring issues with escalation of irresolvable issues to the appropriate group

Lead service operations globally Manage L0 L1 L2 end user support globally :

Typically possesses 10 years of work experience

Requires advanced technical and business knowledge in multiple disciplines / technologies / processes

Strong leadership and people management skills

In depth knowledge of IT operations in a regulated environment preferably med tech

Experience leading IT teams focused on Service operations services including self-service self-healing

Deep knowledge of service operations responsibilities

Familiarity with service operations best practices

Exceptional soft and interpersonal skills including teamwork facilitation and negotiation.

Excellent written verbal communication and presentation skills

Excellent planning and organizational skills

Excellent communication skills in writing and verbally to a varying audience

Demonstrated ability to handle competing priorities & initiatives quickly changing priorities and high customer expectations.

Demonstrated organization prioritization and decision-making skills

Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes

Enable Skills-Based Hiring No

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Additional Details

• Does the position allow for the worker to be virtual / remote : Yes
• Shore Options Available for this Position : Onshore Only
• Direct or Indirect : Indirect
• Workday Worker : Yes
• Shift : USA-1

Key Skills

IT Experience,Project Management Methodology,Project / Program Management,IT Project Management,Agile,PMBOK,Visio,Waterfall,Project Management,Microsoft Project,Project Management Lifecycle,SDLC

Employment Type : Full Time

Experience : years

Vacancy : 1