Front Desk Intake Eligibility Specialist

Front Desk / Intake Eligibility Specialist

The primary mission of Energy Services is to provide limited income families with the services and assistance necessary to prevent and or alleviate energy-related emergencies from occurring, while promoting initiatives that result in a family's long-term self-sufficiency. Energy Services is seeking qualified applicants for a Front Desk / Intake Eligibility Specialist position for our offices located in Waukesha, WI. This position is full time and will serve all communities within Wisconsin. Must have an outgoing personality and passion for working with limited and low income households, and have excellent customer service, math and computer skills. This very rewarding position is a combination of processing applications either in person with the customer or over the phone to establish the eligibility for energy assistance, collaborating with other agencies and stakeholders within the community, attending community events to serve the low income population of the counties listed above, specifically veterans, disabled, elderly and families with young children. The role would require greeting clients in person and via phone in both a front desk capacity and in a face to face setting. Experience working in a non-profit setting with limited income families, elderly and veterans a plus. Hours are Monday - Friday 8 : 30 - 5 : 00 but we work until 6 : 00 on Tuesdays and Thursdays during the heating season.

Other Experience And Qualifications :

• HSED or Equivalent
• 3+ years of recent office experience
• Ability to utilize phones
• Good communication skills
• Basic math skills to include addition and division
• Ability to utilize computers

Application Instructions : E-Mail a Rsum : jwolfe@esiwi.com