Preferred Banking Lead Centralized Operational Processing

Job Title :

Preferred Banking Lead - Centralized Operational Processing

Location : CityScape

What youll do :

As the Centralized Operational Processing Lead you will serve as a key resource supporting centralized operational processes across Preferred this role you will guide day-to-day execution for fraud remediation complaint and escalation handling and operational workflows. You will partner closely with the Centralized Operational Processing Manager to ensure consistency compliance and efficiency while coaching team members and assisting with client-facing needs. This position requires strong operational knowledge problem-solving skills and the ability to lead by example in a fast-paced environment.

Client-facing hours for Centralized Processing are 6 : 00 AM to 6 : 00 PM PST.

Summary of team responsibilities :

Complaint management and engagement

Executive escalations

Fraud management and account maintenance

Client facing engagement via phone and email

Audit and testing evidence capturing and distribution

Daily operational tasks impacting our business

• Be a subject matter expert for the Preferred Banker team by responding to complex client requests and assisting team members to execute the complete client life cycle and achieve client satisfaction. Assist the preferred banking team in identifying and capitalizing on opportunities to promote Bank products through analysis of client patterns and needs. Be an expert banker with regard to treasury management deposit operations activities and complex technical skill relative to client requests.
• Manage distribution of work for their designated team facilitate cross training opportunities and provide reporting to management on production turnaround times and other key data points.
• Ensure the team meets service level standards including sales customer service turn-around time risk management and regulatory compliance audit soundness and productivity and efficiency.
• May also monitor individual team member performance to support their career progression and ensure optimal client support for all client inquiries or requests.
• Assist leadership in executing strategic business initiatives driven by data analytics. This may require change management techniques with other internal departments and proactively keeping up-to-date with Bank products.
• May indirectly lead mentor and develop other junior members of the team.

What youll need :

Compensation : Salary range for new hires is generally $73085.00 - $90278.00 for Las Vegas NV. Salary amount is determined by specific job addition the role may be eligible for annual bonus / incentives earned and restricted stock.

Benefits youll love :

We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company :

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and / or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 73085 - 90278