LPN / RN - Clinical Triage, PCP (Falmouth)

Purpose of Position

Under the direction of the clinician, department supervisor or designee, provide the highest standards of clinical support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC's policies and procedures.

Description

• Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner
• Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed
• Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met
• Assesses complex patient needs to ensure patient is transitioned to appropriate level of care
• Demonstrates a systematic, dynamic approach to collect objective and subjective data and assesses the response
• Triages and schedules visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow up care
• Provides clinical support to team, adjusting role and priorities to meet patient care demands
• Answers phone calls and electronic messages promptly
• Greets callers appropriately by identifying self and department, and provides assistance in a friendly, respectful, and helpful manner
• Provides timely, efficient, and accurate triage responses in accordance with professional nursing standards
• Documents all calls, encounters, and actions taken into the patient's medical record timely and completely according to established policy and professional standards
• Educate patients about utilization of the clinics' community services
• Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients
• Performs other work-related duties and activities as assigned or requested
• Greets and escorts patients to exam rooms
• Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation).
• Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation
• Assists clinicians with clinical procedures and / or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient's visit
• Assists in resolving patient concerns by acting as an advocate, as appropriate
• Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
• Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
• Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
• Provides clerical / office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.)
• Ability to float to other MACC practices when required
• Verifies and implements clinician's orders for testing and / or procedures (EKG's, dressing changes, spirometry, Holter monitors, etc.)
• Triages walk-in patients per established protocols
• Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery

Qualifications

LPN (P015) - EDUCATION / EXPERIENCE / TRAINING :

RN (X21A) - EDUCATION / EXPERIENCE / TRAINING :