Investigator II

Job Purpose

To provide LP product support leadership within an assigned region by performing on-site technical services, including warranty inspections, installation trainings, and product knowledge seminars. To deliver real time product performance data to internal LP customers (Quality, Manufacturing, Sales & Marketing) to ensure continuous product quality improvement and increased customer satisfaction.

We’d love to meet you if...

you’re energized by big challenges and creating a plan to meet the challenge

you enjoy working with others to deliver great work

you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to :

• Maintain strong alliances with regional GSMs, MDMs and CMs by supplying technical support services for LP products in themarketplace
• Provide leadership within an assigned territory by facilitating the management of our product warranties, including the inspectionof warranty claims, the evaluation of product performance, the assessment of field applications, and the negotiation of warrantysettlements
• Deliver excellent customer service by providing expert technical advice on the proper application and installation of LP productsto our Distributors, Retailers, Builders, and Homeowners
• Partner with the LP Sales Team as a product and building science resource to increase their knowledge and understanding of LPproducts and their proper field applications.
• Facilitate claims resolution in a manner exhibiting excellent customer service for the customer within the applicable warrantyguidelines
• Work with LP Quality and Corporate Marketing as a technical field resource to incorporate the “Voice of Customer” (VOC) intoour product attributes and literature
• Provide product technical knowledge and field support services to Corporate Legal in the resolution of litigious claims
• Maintain and dispense technical knowledge on manufacturing methods, quality procedures, industry and company installationrequirements, and all other information needed to effectively answer technical inquires
• Provide real time field product performance information to Quality, Manufacturing, Sales, and Marketing
• Home office with frequent overnight travel required to meet with distributors, retailers, builders, contractors, and other customers

What do I need to be successful?

Education

Work Environment

LI-Remote

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.