Event Services Manager - Hilton Anatole

Event Services Manager - Hilton Anatole

Due to an internal promotion, the Hilton Anatole is seeking an Event Services Manager to join our fun and dynamic team! This role is the perfect steppingstone for anyone looking to grow their career in events. We're looking for someone with a positive, can-do attitude, a passion for creating memorable experiences, and the ability to think on their feet to deliver quick, effective solutions. At Hilton Anatole, we pride ourselves on being a collaborative, supportive, and energetic teamand we can't wait to welcome a self-motivated individual who's ready to grow with us.

Position Statement As an Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his / her experience.

As a Team Member, your essential functions in this role include such things as :

• Provide direction and supervision to affected departments and team members during the execution of meeting and / or event.
• Directly serve on site group and catering customers in a proactive manner.
• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needed.
• Regular attendance

The Benefits We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.