Customer Support Associate

A company is looking for a Customer Support Associate to join their U.S. team. Key Responsibilities : Conduct regular outbound calls to learners to welcome them, remind them of upcoming classes, and encourage participation Follow up with inactive or at-risk learners to understand challenges and offer support Log all learner interactions and collaborate with internal teams to address learner needs Required Qualifications : 1-2 years of experience in customer support, customer service, or learner engagement roles Experience using CRM tools like Salesforce or HubSpot is a plus Self-motivated with a learner-first mindset Ability to multitask and manage time effectively in a remote setup Comfortable working in the EST time zone, from 8 AM to 4 PM