Senior Station Manager, RSR

RSR Sr. Station Leaders are responsible for all budgetary people development and operations objectives for an RSR Delivery Station. Additional responsibilities include managing and leading a team of Operations and Area Managers coaching and mentoring the team to ensure performance objectives are met building positive employee relations and building leadership bench strength within the DS.

Key job responsibilities

• Responsible for the overall safety quality performance customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance provides feedback and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers subject to ever rising volume and complexity operating on a 24 / 7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition performance and career management learning and development succession planning and employee engagement
• Leverages the Operations and Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network.
• Works with key business partners such as Transport & Sortation DSP Management Finance Loss Prevention IT HR ACES and Engineering to build and secure support and resources for projects and initiatives in their area as well as providing needed support and resources for other staff initiatives
• Completed Bachelors degree from an accredited university or 2 years Amazon work experience
• 7 years direct management experience including a salaried hourly and agency workforce in a logistics fulfillment last-mile manufacturing engineering production or distribution environment
• Demonstrated track record of delivering performance and financial based results in high pressure environments
• Experience with performance metrics and process improvement and lean techniques
• Experience with the full lifecycle staffing including interviewing hiring performance management promotions and terminations
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Excellent communication skills (including local language and English written and verbal)
• Experience managing third party resources on a regional / national scale
• Experience managing contingent workforce in a business with peak seasons
• Candidates must be flexible to work a variety of hours as business demands including overnight weekends and holidays
• Degree in Engineering Operations or related field and MBA preferred
• Experience in a startup environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121500 / year in our lowest geographic market up to $200900 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

Manager

Key Skills

Labor Cost Analysis,Customer Service,Employee Evaluation,Store Management Experience,Algebra,Management Experience,Process Improvement,Profit & Loss,Leadership Experience,Supervising Experience,Aviation Experience,3PL

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 121500 - 200900