Customer Service Representative

The Poulton Associates / Wright Flood team is offering a great opportunity for someone who works well in a team environment, enjoys providing excellent customer service, takes initiative, meets deadlines and has a strong desire to excel.

This key member of our Client Support Team will work within a group of similarly minded professionals to help retail insurance producers across the country write, retain and service the catastrophe insurance policies available at our wholesale web site, . The applicant will be using our 100% on-line platform to make placing flood, earthquake and landslide insurance fast and easy for independent insurance agents.

To be successful in this role, the applicant must :

• Build and maintain professional, productive working relationships with fellow Support Team members, Brokers / Producers and Clients
• Have knowledge of insurance practices
• Identify customer needs and recommend solutions
• Be able to diffuse escalated situations
• Demonstrate strong verbal and written communication skills
• Be a team player who can work independently
• Stay abreast of new products, procedural changes and market trends
• Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities

Job Functions :

Requirements :

What We Offer :

Poulton Associates / Wright Flood is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.