Account Manager

Account Manager

At City Wide Facility Solutions, we're always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun!

City Wide of Columbus is looking for Account Managers (we call them Facility Solution Managers) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six figure income opportunity, to include base salary and bonus / commission structure with OTE of $100k+!

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions

• Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control.
• Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A's, SDS sheets).
• Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
• Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!