Guest Services Coordinator

Guest Services Coordinator

Sun Retreats Sea Isle, Clermont, NJ, US

Regular, Full Time, $20 per hour

Job Summary

Guest Services Coordinators handle the routine office / clerical responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

Essential duties include :

• Greets and establishes rapport with guests, current and prospective residents.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Assists with accepting guest reservations in person and via phone.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Assists with planning and coordinating guest and resident relations events and activities within the resort.
• Assists with the preparation of marketing materials.
• Makes collection calls for site rental payments as directed; submits bad debt files to collections.
• Processes resident move-ins and move-outs.
• Completes and maintains resort records, reports, and files.
• Refers sales prospects to the RV Resort Manager and / or Sales Manager and enters prospect information into the property management / reservation system in a timely manner.
• Obtains approvals on prospective resident applications; tracks all approvals and denials.
• Assists prospective residents by checking the status of Sun Homes inventory; reviews home listings, show homes, and assists with rental applications.
• Reviews and codes invoices and other payables & submits to manager approval.
• Other duties as assigned.
• Checks guests in and out for their reservations.
• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to resort leadership.
• Maintains petty cash fund.

Requirements

Essential requirements include :

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment, and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Job Reference : 134032

Nearest Major Market : Philadelphia

Nearest Secondary Market : Ocean City

Job Segment : Front Desk, Data Entry, Clerical, Accounts Payable, Supply, Administrative, Finance, Operations