Junior Helpdesk Support

Job Summary :

We are seeking a motivated and customer-focused Junior HelpDesk Support professional to provide first-line technical support for users across multiple channels including phone, email, and in-person requests. This position is responsible for responding to incoming support inquiries, diagnosing routine technical issues, and delivering prompt, courteous, and effective resolutions.

The Junior HelpDesk Support will assist in troubleshooting hardware and software issues, managing user accounts, performing password resets, configuring printers and devices, supporting audio / video systems in conference rooms, and assisting with onboarding processes for new employees. The role also involves documenting all support activities in the ticketing system, escalating unresolved issues as appropriate, and reporting recurring trends to management for proactive improvement.

This role offers an excellent opportunity for growth within a dynamic IT environment and is ideal for a candidate eager to build a strong foundation in technical support and systems administration.

Key Responsibilities

• Serve as the first point of contact for all IT-related inquiries via phone, email, or in-person.
• Provide Tier 1 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve common issues such as login problems, printer configuration, and peripheral setup.
• Perform password resets, user account creations, and permission management in Active Directory.
• Assist in the onboarding process by preparing and configuring new user accounts, devices, and access credentials.
• Support Microsoft Office Suite, Windows 10, and other standard software applications.
• Provide support for audio / video conference systems and maintain functionality of meeting room technology.
• Perform basic updates to web content and assist with system documentation and configuration logs.
• Ensure all support requests are properly documented and tracked in the IT service management system.
• Escalate unresolved issues to higher-level support teams while maintaining ownership of the user experience.
• Identify and report recurring issues, patterns, and potential improvements to management.
• Participate in team meetings, maintain consistent communication, and contribute to knowledge base documentation.

Work Hours & Location :

Position is 100% ONSITE