Head of Customer Success

Head of Customer Experience

About Us

We are a rapidly growing technology company seeking an experienced and dynamic Head of Customer Experience to join our leadership team. As we continue to expand our product offerings and market presence, we need a strategic thinker who can drive our GTM initiatives to new heights.

Position Overview

The Head of Customer Experience will be responsible for developing and executing comprehensive go-to-market strategies that align with our company's vision and goals. This role requires a deep understanding of Customer Success Management, Sales Enablement, and Product Growth. The ideal candidate will have a proven track record of successfully launching products, scaling revenue, and building high-performing teams.

Key Responsibilities

• GTM Strategy Development and Execution :

Develop and implement comprehensive GTM strategies for new and existing products

Develop and oversee customer success programs to drive retention and expansion

Develop and implement sales enablement strategies to improve sales team effectiveness

Work closely with Product Management to identify growth opportunities and prioritize features

Build and lead high-performing GTM, Customer Success, and Sales Enablement teams

Work closely with C-level executives to align GTM strategies with overall business objectives

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