Rental Accounts Specialist

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• Safeguard tenant / client and agency monies and be accountable for check security policies.
• Ensure the accuracy of and enter initial and ongoing intakes and payment plans, rental payments, and program withdrawals in accordance with THC’s goals to decrease homelessness and increase housing retention.
• Participate in the receipt and administration of tenant / client benefits, and ensure financial accuracy.
• Conduct rental accounts tasks associated with Check Day, Quick Check, and the Rental Payment Period in such a way that it is efficient and supportive to tenants / clients.
• Ensure financial accuracy when recording tenant / client debits and credits for bank and agency purposes, and when preparing bank deposits.
• Assist in the timely administering of rent payments to landlords and disbursements to tenants / clients in an effort to maintain tenants’ / clients’ housing.
• Update all tenant / client accounts and notify staff of problems and changes in an effort to maintain excellent communication and service provision.
• Review and prepare checks for Representative Payee clients in such a way that it is efficient and supportive to tenants / clients.
• Periodically review all tenant / client account balances to reconcile outstanding balances to ensure excellent service provision to tenants / clients.
• Work on various tenant / clients account reports as requested.
• Maintain relationships with landlords and respond to landlord requests.
• Assist outside accounting firm with monthly and yearly statements and yearly audit.
• Work with other THC staff to ensure effective tenant / client services.
• Respond to all phone messages, tenant / client requests, staff requests, and emails as appropriate and in a timely manner.
• Maintain confidentiality of tenant / client records and concerns.
• Attend and participate in meetings, as requested.

Essential Functions

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Essential Qualifications

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.

Seniority level

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Entry level

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Full-time

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Non-profit Organizations

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