Customer Support Tactical Team Specialist (Kokomo, IN)

Customer Support Tactical Team Specialist

Location : Kokomo, IN, US, 46901 Workplace Environment : Hybrid Company : AmeriGas Propane, Inc.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

A Customer Support Tactical Team Specialist serves as a critical bridge between our customers contact center and field operations teams. This role focusing on complex issue resolution, systematic follow-up processes, and cross-departmental collaboration. The ideal candidate will excel at managing escalated customer requests while coordinating with multiple departments to ensure timely and effective resolutions.

Key Characteristics :

• Customer Advocacy - Genuine commitment to customer satisfaction and success.
• Problem-Solving - Ability to analyze complex issues, identify root causes, and develop comprehensive solutions.
• Collaboration - Strong interpersonal skills with proven ability to work effectively across diverse teams.
• Communication - Exceptional written and verbal communication with stakeholders at all levels.
• Adaptability - Comfortable working in a fast-paced environment with changing priorities.
• Persistence - Tenacious follow-through on commitments with attention to detail.

Duties and Responsibilities :

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Education and Experience Required :

Preferred Experience :

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.