Senior MSP Client Product Specialist

Senior Product Specialist

The Senior Product Specialist plays a critical role in ensuring the successful adoption and utilization of our Section 111 products. This position requires exceptional communication skills, a client-focused approach, and strong analytical capabilities. A key responsibility of the role is providing dedicated support to a VIP client account that is both strategically significant and highly complex, requiring a thoughtful, adaptable, and solutions-oriented approach. The Specialist must be prepared to accommodate evolving client needs and respond rapidly to requests, all while maintaining a strong relationship and ensuring compliance with evolving Medicare Secondary Payer (MSP) regulations.

Responsibilities

Client Support & Relationship Management

Serve as the dedicated CMS Reporting lead for top-tier clients, maintaining strong relationships, ensuring rapid responsiveness to requests, and contributing to long-term client success and growth in collaboration with internal teams.

Triage and resolve product and claim-specific inquiries in a timely manner, accommodating client needs with urgency and professionalism.

Coordinate client onboarding activities, including leading calls and providing support for setup as required.

Compliance Oversight & Platform Management

Ensure the Section 111 platform performs as required, partnering with the technical team to identify and resolve issues promptly.

Stay current on CMS policy updates to ensure all products remain compliant and up to date.

Proactively monitor data quality to support accurate delivery of contracted services and anticipate potential downstream impacts on related products.

Data & Reporting

Generate and deliver client-facing reports on a weekly and monthly basis.

Extract, manipulate, and format data into reports, charts, and graphs for clear presentation to clients and internal stakeholders.

Analyze data and reporting solutions to identify business impact, uncover correlations or discrepancies, and propose improvements or alternative approaches.

Documentation & System Improvement

Maintain complete, accurate, and appropriately stored product documentation, while also documenting and formalizing previously undocumented technical processes.

Identify opportunities for system enhancements and recommend process improvements, including exploring alignment with other Section 111 reporting tools where appropriate.

Collaborate cross-functionally with Development, Business Analytics, and other internal teams to ensure client needs are met with accuracy, timeliness, and expertise.

Qualifications

Strong background in Medicare Secondary Payer (MSP) compliance, with the confidence to serve as a subject-matter expert for clients and internal teams.

Skilled in data analysis and manipulation, with proficiency in Excel (including VLOOKUP, pivot tables, and other advanced functions).

Previous experience with insurance claims or related industries is preferred.

Highly organized and detail-oriented, with a strong commitment to accuracy and quality in all deliverables.

Proven ability to manage complex and high-touch client relationships, demonstrating professionalism, adaptability, and resilience in challenging situations.

Comfortable working independently, exercising sound judgment while balancing client requirements, efficiency, and cost effectiveness.

Strong written and verbal communication skills, with the ability to engage both internal teams and external clients.

Collaborative team player who contributes positively to shared goals.

Quick learner with the ability to grasp new concepts and systems rapidly.

Ability to document and formalize previously undocumented technical processes to improve clarity, consistency, and knowledge sharing across teams.

Proactive in identifying opportunities for system or process improvement, with the ability to recommend enhancements and alignment with other Section 111 reporting tools where feasible.

Bachelor's degree preferred, with at least two years of experience in a corporate office or client-facing environment.

Willingness to travel up to 510% as needed.