Client Success & Project Manager

Client Success & Project Manager

Killerspots is a fast-growing, full-service digital marketing, media, and production agency based in Cincinnati, Ohio. Since 1999, we've been helping brands across the country stand out and win with contagious creativity and performance-driven strategy. From video production and web development to digital advertising and jingle creation, everything we do is built in-house with one goal in mind : results.

We're a high-energy team that thrives on innovation, collaboration, and measurable success. Our work has powered growth for national brands, franchise systems, and small businesses alike and we're just getting started.

We're not just looking for a project manager ... we're looking for a people person who loves to lead, thrives under pressure, and takes pride in making both clients and internal teams successful. If you're a passionate over-achiever who brings structure to chaos, keeps teams aligned, and genuinely enjoys making clients feel heard and cared for this role is for you.

This is a full-time, in-office position at our Cincinnati headquarters.

As our new Client Success & Project Manager, you'll be the key connection point between our clients and internal creative teams. You'll guide projects from kickoff to delivery making sure everything stays on track, on budget, and exceeds client expectations. You'll lead client calls, track timelines in Monday.com, support the CEO, and ensure our team delivers top-tier work every time.

What You'll Be Doing

• Own the day-to-day relationship with assigned clients
• Lead project kickoffs, manage timelines, and coordinate deliverables
• Use Monday.com to track all moving pieces and keep team members accountable
• Anticipate roadblocks and resolve issues before they become client concerns
• Gather feedback and approvals, then communicate clearly with the creative team
• Ensure all projects are delivered with accuracy, speed, and strategic intent
• Report project performance weekly to the CEO and leadership team
• Spot upsell opportunities and help clients see the value of ongoing support
• Foster positive relationships that make clients feel valued, understood, and supported

What You Bring

Why You'll Love It Here

No Calls Please.