The Customer Care Specialist is responsible for being the first point when an agent has a complex situation that requires a more advanced level of troubleshooting. You are expected to resolve all issues quickly, effectively, and with the utmost importance and respect. You serve as a role model to the Specialists with regards to work ethic, attendance, and knowledge. As a Customer Care Specialist, you will step in and make decisions when your Supervisor is not available or on vacation.
Responsibilities include:
Qualifications include:
Job Info:
Customer Care Pre-Sale Specialist • Fort Worth, TX, US
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