QA Program Manager

Quality Assurance Program Manager

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The QA Program Manager supports Datavant's Quality Program by driving data-driven process improvements that strengthen data trust, operational excellence, and continuous improvement across the organization. The QA Program Manager will promote transparent performance measurement and enhance collaboration among cross-functional teams. By driving efficiency and reducing rework, this role supports Datavant's mission to deliver secure, reliable, and high-quality data exchangeensuring decisions are powered by accurate and compliant data.

What You Will Do :

• Data Analysis and Internal Communication
• Partner with the BI team to design, develop, and maintain interactive dashboards that track KPIs, quality trends, and departmental performance.
• Prepare executive presentations highlighting performance trends and insights for leadership and cross-functional teams, including Quarterly Quality Meetings.
• Publish Quality Updates on Loop and other internal communication channels.
• Track departmental cost savings and leverage data to communicate measurable quality improvements and operational impact.
• Determine next steps based on findings and conduct root cause investigations into recurring errors, or emerging concerns.
• Policy and Procedures
• Establish proactive, data-informed policies and procedures to ensure quality documentation reflects current processes.
• Quality Department Support
• Support projects on the Quality Roadmap as liaison and program manager, maintaining visibility into deliverables, risks, and progress.
• Participate in document standardization meetings to drive variation reduction and process consistency.
• Process Improvement :
• Recommend and assist with process enhancements to improve efficiency, accuracy, and compliance.
• Collaborate with Training and Operations teams to address recurring issues and ensure documentation updates are reflected in job aids and Quality Department materials.
• Provide input and analysis to support budget planning and headcount forecasting.
• Research and assess new technologies to strengthen QA capabilities and data accuracy.
• Identify opportunities to reduce recurring errors and rework.
• Compliance Monitoring :
• Monitor adherence to KPIs and client-specific SLAs and SOPs, contractual obligations, and internal QA protocols
• Analytical & Investigative Responsibilities
• Monitor and evaluate HIOM performance metrics related to quality error investigation, ensuring timely resolution and continuous improvement.
• Identify recurring themes and root causes across workflows, teams, and systems, and develop Pareto Analyses to prioritize issues by frequency and impact.
• Recommend and support the implementation of targeted policy, workflow, or process changes to prevent recurrence.
• Drive a culture of continuous improvement by transforming insights into actionable change and measurable outcomes.

Other duties as assigned.

What a Typical Day Looks Like

What You Need to Succeed

Work Environment :

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is : $103,000$121,000 USD.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and / or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and / or religion. This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections.

In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

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