Restaurant Team Member

Job Title : Associate

Department / Function : Operations

Location : Field, Assigned to Specific Shop

Reports to (Title) : General or Assistant Manager

Details : Part-Time, Nonexempt

GENERAL DESCRIPTION

A Potbelly Associate’s job is to make our customers really happy. Since they are the primary point of customer contact, it is up to them to provide our customers and excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS

Essential

• Demonstrates and reinforces Potbelly’s Behaviors and Values– Integrity, Food Loving, Teamwork,
• Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring
• Teams, Creating Potbelly “Fans” through all interactions.
• Ability to discuss Potbelly history with others.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions

PHYSICAL FUNCTIONS

EXPERIENCE, EDUCATION AND BEHAVIORS